FAQ: Storage Qloud™


What exactly is Storage Qloud™? 

As surprising as that may sound, Storage Qloud™ is GreenQloud’s triple-redundant, secure and Truly Green™ cloud storage solution.

The API is S3 compatible, so it works with a wide array of third-party clients and command line tools.

How much is it?

Unlike other providers, we don’t charge you for storage you don’t use.

Billing is done monthly, based on the average of data you used. When you create your GreenQloud account, Storage Qloud™ is automatically activated, but you won’t be charged since there is no data in it yet.

Storage is $0.95 per 10GB used, inbound bandwidth (uploading, moving data between buckets) is free, and outbound bandwidth (downloading) is $0.08 per GB – the first TB is free.

We believe in simplicity and truthfulness: you can use our Storage Qloud™ pricing calculator to see what costs you can expect. You’re also able to see live data of your storage use in the dashboard.

What’s a ‘bucket’?

The bucket is where the folders and files are kept for grouping and access – like a USB drive.

Can I use multiple buckets?

Sure thing. You can easily create multiple buckets via the management console, helping to keep your data organized, especially if Compute Qloud™ instances are being used in conjunction.

I ain’t see no buckets!

By default, bucket view is disabled in the dashboard. On the bottom left click ‘advanced options‘ and then ‘show bucket view‘ – and you’ll see all the buckets in a list on the left.

What do you mean by ‘triple-redundant’?

Each file stored on Storage Qloud™ is automatically replicated at least two times and spread to three independent hardware storage pods across two data centers.

Storage Qloud™ also instantly replicates and rebuilds the missing copies on working servers.

Where are the storage nodes located?

All our storage nodes are located in two data centers in Iceland.

What about privacy and security?

You can of course set, view, and edit permissions for groups of data and/or individual files.

You can also share your files through the dashboard, but unless you explicitly set permissions for others to read or write, all files are private by default.

Can I offer Storage Qloud™ to my customers?

Of course! Get in touch and our sales team will take good care of you!

Can I attach a Storage Qloud™ bucket to a Compute Qloud™ instance as a local mount?

Yes! We wrote a how-to to help you do just that, check it out here!

Can I access my bucket’s via ftp?

Not directly. Storage Qloud™ is a cloud storage, which behaves differently. You can run an ftp server on Compute Qloud™ that plugs into your buckets, and use your ftp software to access it.

If you use an app like Cyberduck, you can access your buckets in the same interface as your ftp servers, but it’s still an S3 compatible cloud storage, not an ftp endpoint.

I have to transfer large files (and/or lots of them) in Storage Qloud™ but it keeps timing out.

If you are trying to move large files within the console but having issues, we suggest trying another tool that’s compatible with our Storage API:

Please note that we can’t provide official support for third-party tools, however we’ll do our best to assist you nevertheless, so feel free to ask!

Also, if you use software that works with your GreenQloud account, we’d love to hear from you: write about it and get in touch to earn some credits for yourself!

I’m using s3cmd to sync to backup, but it’s not working with large files – the upload is failing

Currently, our S3 implementation doesn’t support multi-part uploads so that might be the problem. Adding –disable-multipart to your s3cmd command should solve this.

You can also disable multipart uploads in Cyberduck using the instructions on this page; you’ll need to set the s3.upload.multipart property name to ‘false’.

Sometimes when you try to create a bucket it doesn’t work, why?!

Bucket names must be unique across all users – you may be conflicting with a bucket name that already exists. This is because each bucket also gets a unique url associated with it for public access – e.g. test.s.greenqloud.com.

In other words, if someone created a bucket named ‘test‘, then no one can create a bucket with the same name.

How do I avoid this?

You have a couple of options:

  • prefix the desired bucket name with your username; i.e. ‘username-test
  • use the more advanced feature of naming the bucket with your own custom domain name, like ‘media.mycompany.com‘, and then pointing the DNS (through a CNAME record) to s.greenqloud.com. This way you can reference files online with your own domain, e.g. http://media.mycompany.com/someimage.jpg.

StorageQloud is not generating the default bucket for the user my_username, what’s wrong?

Special characters are not allowed in bucket names.  Since a default bucket is automatically created when you register your account, if you have an underscore in your username, this may cause problems.

As a last resort, if you need to change your username let us know – that’s something we can do for you on the backend.

I’m trying to delete a bucket, but it’s not working

 “Whoa! Qloud sure is busy right now. Try again in 5? If Qloud gives you trouble again, tattle to support@greenqloud.com and we’ll get you up and running ASAP.” 

If you are trying to delete an entire bucket in the console and receive this message, your bucket may still contain data.  You’ll need to make sure the bucket is empty of any folders or files first, then delete it.

Alternately, we suggest using a free, open source, Storage API-compatible tool like S3cmd, ownCloud or Cyberduck to manage your Storage Qloud™ buckets.

Is there a search function in Storage Qloud?

Currently, this isn’t an option in the UI – however, there are many ways to do it through via the API tools and of course your client of choosing.

In your browser, you can use the ‘Advanced Options‘ in StorageQloud’s UI to get to your bucket preferences and make the bucket readable for everyone. Then point your browser to the direct URL for the bucket and append ‘?max-keys=10000‘ to the end:


This will list all of your objects (unless they are more than the value of ‘max-keys‘) as an xml document that you can search with the browser.

This doesn’t open up the content of the files to snooping eyes, only the paths and names of files but you should of course change the access rights again afterwards.

Didn’t find what you were looking for?

Sorry about that. Let us know what you want to know by commenting here, using the community forums or sending us a ticket. We’re happy to help!

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